Atlantic City Electric

I am a night shift cardiac nurse my husband is also a health care worker so we sleep during the day

This is the second event where your employees banged on the door disturbing us to move our vehicles

A few wks ago they did the same thing

A sign was put on trees outside dating jan 17 when the first time they rudely woke me before that date forcefully banging on the door

In the process 2 of my garden llamas were smashed that were on my step

I understand that your company has jobs to do but a flyer should of been placed in our mailbox to make us aware at least a day before instead of leaving an old notice with a past date

I put myself at risk for the population during covid and should be treated more respectfully .

A tree and wires have fallen on our house causing a dangerous situation. It has already penetrated the screen ,and parts have landed on the roof,and we are deeply concerned that it might come through the window and cause a volatile situation.

We are unable to actively move the tree especially because of concern of hot wires,

We Have contacted Atlantic Electric multiple times since last Thursday. The first time after a contact a representative of the company assessed the situation and deemed it an emergency.. He stated he would notify the forestry department directly and state the emergency situation and that they would be out before the weekend, As of this writing and multiple calls and promises the emergency situation has not been corrected. I am anxious and somewhat afraid to remain in the house.

Without the situation being rectified and I am unable leave due to physical limitations to do otherwise.

I appreciate anything that can be done to address and solve this emergency matter. Respectfully, Joan T Curran &Ann M McCabe Co-owners of Property

I do not have electric with this company but the business I work for does and as the accountant and secretary I must have access to the account therefore I was required to put my name in Social Security number on the account in order to have that access which in turn means I'm responsible for the bill if something happens in the business I work for is unable to pay for one reason or another and I'm very uncomfortable with this and I do not understand why this is a policy I have never ran into this issue anywhere else and I have worked for three of the businesses on the back of my current boss all of which I've had access to every business account including electrical but the other two businesses are and I completely different state so I did not have to use Atlantic City Electric until starting to work at the New Jersey location and I am very unhappy with what I had to do to gain access.

After calling all your help numbers I cannot get thru. Your computer, not mine, keeps repeating.

Tried to go online to access my account, says my account has been disabled, payment just was taken automatically from account. Just want to go online to see my bill. Did the help contact, sent me to just ask. I refuse to use that.

Used it once, was charged 75$ which I never was refunded.

Finically, after hours of trying, got someone in India? He was very polite and helpful. Gave me a temporary PW so I could access my account. Which I was told that was the only way I could change from paperless to go back to paper.

PW was not accepted, still couldnt get in. All I want to do is to go back to paper billing. I need to apply for heating assistance, and now especially since this Ill has gone up ridiculously! I understand things increase, but this isnt right, putting your problems on the customers.

I need a paper statement to apply. Your lack of trying to communicate is why people change to solar or another company. Even if you only gave an option to leave a message on your list of options over the phone.

So, I would appreciate it very much if I could return to paper billing, I need assistance now more than ever. Sincerely, Barbara A Clark